SHIPPING POLICY

Thank you for shopping small and supporting Miss Kitty Made!

Every order is packed with care in West Kelowna, British Columbia, Canada.

We currently offer shipping throughout Canada and the United States, as well as free local pickup in West Kelowna.

ORDER PROCESSING

Please allow 3–5 business days for your order to be processed and prepared for shipping.

Business days exclude weekends and statutory holidays.

During new collection drops or periods of high order volume, processing times may occasionally be longer.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

SHIPPING WITHIN CANADA 🇨🇦

All Canadian orders are shipped using Canada Post.

Shipping costs are calculated at checkout based on your delivery address, package details, and selected shipping service.

Estimated delivery times vary depending on your location and the shipping method selected.

Please note that delivery estimates do not include our 3–5 business day processing period.

SHIPPING TO THE UNITED STATES 🇺🇸

We are happy to offer shipping to customers throughout the United States!

US orders are shipped from Canada using Canada Post.

Shipping rates are calculated at checkout based on your location, package details, and available shipping services.

Delivery times vary depending on the destination, shipping service, and customs processing.

International shipments may be subject to customs duties, import taxes, or additional processing fees.

Unless these charges are expressly collected at checkout, they are the customer's responsibility and may be payable before delivery.

Any applicable customs charges are determined by the relevant authorities and are outside our control.

FREE LOCAL PICKUP 🤎

Live in the West Kelowna area?

We offer free local pickup!

Simply select the local pickup option at checkout.

Orders are generally ready for pickup within 24 hours, subject to availability and order volume.

You will receive an email notification when your order is ready, along with pickup instructions.

Please wait until you receive your ready-for-pickup notification before arriving.

SHIPPING DELAYS

Once an order has been transferred to the shipping carrier, delivery timelines may be affected by weather, holidays, customs processing, or other circumstances outside our control.

If your package is significantly delayed, please contact us so we can help investigate.

INCORRECT SHIPPING ADDRESSES

Please double-check your shipping information before completing your purchase.

If you notice an error, contact us as soon as possible.

We will do our best to update your information before your order ships, but changes cannot be guaranteed once the package has been dispatched.

LOST OR DAMAGED PACKAGES

If your package arrives damaged or appears to be lost in transit, please contact us with your order number and relevant details.

We will work with you and the shipping carrier to investigate the issue and determine an appropriate resolution.

Nothing in this policy limits your rights under applicable consumer protection laws.

QUESTIONS?

Have a question about shipping, delivery, or local pickup?

Please reach out before placing your order. We're happy to help!

Miss Kitty Made
West Kelowna, British Columbia, Canada

Handmade with love. Reworked with purpose. 🤎